Account Management

Why do I have to create an account in AutoCAD mobile ?

In order for us to make sure that you are provided with a protected and secure service, the AutoCAD mobile registration process requires an email and a password. The app is free and and with it you can upload all your content to your AutoCAD mobile account in a secure and easy to access manner. Onc...

What are the password rules ?

Password must contain 8-12 characters; at least 1 number and 1 letter. If you wish to change your password, you can do so using the web app, by clicking 'Account details' in the drop-down next to your name on the top right hand corner.

How do I create an account in AutoCAD mobile ?

Quick Tip: At the bottom of the log in screen choose 'Sign up'. All that you need in order to create a new AutoCAD mobile account is an email address. If you are using the Web access, go to the following link: AutoCAD web app and click on the Create account button. For Mobile access, first do...

I am trying to create an account but I keep getting a message that my ...

Quick tip: This means you already have an account with Autodesk (try password recovery if you can't remember). If you already have an Autodesk account associated with the email address you are using to create a new AutoCAD mobile account, you should use your existing Autodesk username and password ...

How do I change my email ?

Quick tip: Log on to this link to edit your profile, and choose to change your ID. You can also edit your account info on AutoCAD 360 web app; click your avatar and choose 'Account details' to open your Autodesk profile.

I forgot my password, what can I do ?

Quick Tip: Click this link and enter you email address. If you cannot remember your password, you can reset it by clicking the following link:, and entering your email address. You can also get there through the app: Additional Information:...

How do I delete my account ?

In order to remove your account you will need to contact Autodesk Customer Support via Contact Us page. You can submit your request either via Chat or e-mail. If you own a subscription, make sure you cancel it before deleting your account, to prevent further charges in the app store.

I'm having Log-in issues, what should I do ?

Please check you're using the correct combination of username and password. If you already have an Autodesk account, please use your existing Autodesk username and password (rather than email address and password), to log in to AutoCAD mobile. In case you're still having issues logging-in to your ...
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